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Why New Horizons

elder care Salem OR

We take pride in our staff.

  • All hires go through a thorough interview, drug testing, and reference and background checks. They then participate in our in-house orientation and training course before they begin working with clients. We focus on professionalism, compassion and respect for the dignity of every client.
  • Caregivers continue to receive ongoing training after they are on the job.
  • Our caregivers appreciate our investment in them and tend to stay with us longer and have more experience.
  • All of our caregivers are supervised by RNs, and the RNs are available to consult with them at any time.
  • Clients have different needs, so many of our caregivers are trained for specialty care – for instance, dementia patients or children.
  • We’re available to you at any time, as well. A real person will always answer the phone, 24 hours a day, seven days a week. And a nurse is on call at all times if you have an urgent concern.
  • We insist on thorough communication. Our nurse care managers regularly review each client’s needs and services and stay in touch with the client and family members to ensure our services meet expectations and changing situations.
  • We are locally owned and operated. We take pride in our southern Willamette Valley roots and serving our neighbors here.
  • We guarantee you’ll be happy with our service.
  • We do not charge for our initial assessment of your situation. That first meeting helps people understand our services and what we can deliver. It’s common for other companies to require a deposit up front.
  • You will be assigned a Nurse Care Manager who will oversee the services provided to you, including training and supervising of the staff working with you.
  • New Horizons In-Home Care accepts private payments, long-term care insurance, veteran’s benefits and Medicaid.
  • Each our clients receives access to an online Family Room, allowing family members to view caregiver notes, add to-dos, and view the care calendar.

Reach out to us today to learn more about the best in home care agencies and services in elder care in Salem, OR and the surrounding area can find.

Customer Reviews

New Horizons In-Home Care

Customer Testimonials

J. M. May 4, 2020

Eugene, Or Client
The people I've worked with have been so straightforward and honest. They really care about how it's going. The caregiver is very understanding, knowledgeable. He can see ahead and makes some suggestions. I can leave if I need without the least bit of worry. He is really proactive, I know he cares and trust him impeccably.

Pamela V. April 9, 2020

Eugene, Or Client
I like how nice the caregivers are. The office staff is prompt on getting somebody out here when it is needed and the caregivers make me feel better than what I am. They are willing to do anything I ask of them.

Barbara W. February 2, 2020

Corvallis, Or Client
We are happy to have them because they do well. They come when they are supposed to and do what they are supposed to. They do things that we didn't know we needed. They assess the situation well and plan for the right care. They are very dependable and thorough and are very friendly and helpful. We're very satisfied.

Candice S. April 1, 2020

Salem, Or Client
They are very helpful and on time with things. They do what they say they are going to do. They will talk to me and help me when needed. I don't have to wait forever to pick up my calls and they are quick to get back to me. It has been positive.

Sharon R. April 01, 2020

Salem, Or Client
The caregivers will do anything that we ask of them. They have been very convenient. and are able to be here and do things for us that we cannot do.

O.H. February 14, 2020

Eugene, Or Client
The caregiver they sent me is awesome. People in the office staff are friendly and they know what they are talking about. The case manager, is a wonderful person and she knows her job. If I need something, all I have to do is call them.

Mary B. April 01, 2020

Eugene, Or Client
It has taken a great load off of our shoulders, especially mine. It has helped my health as well and gives my husband some social time. They are really good at scheduling around our schedule and are matched very well to his needs. We always recommend them to others who need care.

Denise B. March 02, 2020

Salem, Or Client
My caregiver is wonderful. I wish I could have more time. They do so much for me that I can't do for myself. They spend a few minutes to talk with me and be social. They are very open, caring, patient, outgoing, understanding, and kind people. If I need help with anything they will always help me. They are so helpful. I don't know what I'd do without their services.

Gail P. February 13, 2020

Florence Or,
The office staff found the right person for us. They check in regularly. What we need is someone who could do the cleaning and we have that. I like the fact that they have provided the kind of assistance that we needed. The caregiver we have is excellent.

Barbara N. February 12, 2020

Eugene, Or Client
They are courteous, respectful, and serve good food, and do everything we ask. They did all of their duties and everything was done in a timely manner. They were very helpful.
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