Our people make the difference.
New Horizons’ caregivers make every effort to ensure you or your loved one get the best in-home care possible. We believe utmost in the dignity of the individuals our caregivers serve. To ensure each caregiver is a good match we carefully select individuals who have a genuine concern for the well-being and comfort of those they serve, and perform their job duties with respect, a gentle touch, kindness and humor.
All of our caregivers go through extensive prescreening before hiring, including a thorough interview process, resume fact-checking, drug tests and a background check.
Once hired, our caregivers receive an extensive orientation and basic training on their first day. Following the orientation, each caregiver undergoes individual hospice, and drug interaction. In addition, we provide on-going seasonal trainings and trainings by outside industry-leading speakers. Our specialist caregivers undergo even more training in the fields of memory loss, medically fragile conditions, pediatric and MS/ALS care
New Horizons’ licensed nurses supervise the care our caregivers provide at all times, and a nurse is available any time, any day, 24/7. Our professional caregivers have over six months verifiable work experience and/or have their Certified Nursing Assistant (CNA) certificate.
Because of our passion for providing great in-home care and finding just the right caregivers, we have a very low turnover rate compared to our competitors.