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Getting Started

Eugene in home care

Taking the first step: An assessment

If you are thinking of in-home elder care for yourself or a loved one, the first step is an in-person meeting that we call an “assessment.”

First of all, it allows both you and our staff to discuss your situation and determine if in-home care might be a good solution.

Second, it helps us get to know each other. We know that hiring in-home care for a loved one can be a wrenching decision. It can be a stressful time. In-home care works best when there is genuine trust between our staff, our client and the client’s family.

We do not charge for assessments, and there is no obligation. Here’s what to expect:

Who does the assessment?

You’ll meet with one of our nurse care managers, each of whom is experienced in working with clients and families who need in-home care.

Where will we meet?

Wherever is most convenient for you. It’s often helpful to meet at the home of the person who may need care, so we can evaluate the setting. But we are happy to meet you initially at another location, or you can come to one of our offices.

What will we talk about?

We want to hear about the situation that’s prompted you to contact us, and we’ll discuss the services that seem appropriate. Nurse care managers can explain exactly how our services work, what the cost would be and what other community resources might be helpful to you – such as delivery of meals, respite and day care options or relocation. We want you to have enough information to decided if in-home care is right for your situation.

What’s the next step?

If we both agree that in-home care would be appropriate and helpful, the care manager will draw up an individualized plan for care. The care plan will outline the types and level of care, expected family involvement and financial costs.

How do I schedule an assessment?

To learn more about our top-rated elder care in Albany and the surrounding communities, call any of our regional offices today: Eugene: 541-687-8851, Corvallis: 541-752-9059, Salem: 503-400-3000, Florence: 541-997-8115.

Customer Reviews

New Horizons In-Home Care

Customer Testimonials

J. M. May 4, 2020

Eugene, Or Client
The people I've worked with have been so straightforward and honest. They really care about how it's going. The caregiver is very understanding, knowledgeable. He can see ahead and makes some suggestions. I can leave if I need without the least bit of worry. He is really proactive, I know he cares and trust him impeccably.

Pamela V. April 9, 2020

Eugene, Or Client
I like how nice the caregivers are. The office staff is prompt on getting somebody out here when it is needed and the caregivers make me feel better than what I am. They are willing to do anything I ask of them.

Barbara W. February 2, 2020

Corvallis, Or Client
We are happy to have them because they do well. They come when they are supposed to and do what they are supposed to. They do things that we didn't know we needed. They assess the situation well and plan for the right care. They are very dependable and thorough and are very friendly and helpful. We're very satisfied.

Candice S. April 1, 2020

Salem, Or Client
They are very helpful and on time with things. They do what they say they are going to do. They will talk to me and help me when needed. I don't have to wait forever to pick up my calls and they are quick to get back to me. It has been positive.

Sharon R. April 01, 2020

Salem, Or Client
The caregivers will do anything that we ask of them. They have been very convenient. and are able to be here and do things for us that we cannot do.

O.H. February 14, 2020

Eugene, Or Client
The caregiver they sent me is awesome. People in the office staff are friendly and they know what they are talking about. The case manager, is a wonderful person and she knows her job. If I need something, all I have to do is call them.

Mary B. April 01, 2020

Eugene, Or Client
It has taken a great load off of our shoulders, especially mine. It has helped my health as well and gives my husband some social time. They are really good at scheduling around our schedule and are matched very well to his needs. We always recommend them to others who need care.

Denise B. March 02, 2020

Salem, Or Client
My caregiver is wonderful. I wish I could have more time. They do so much for me that I can't do for myself. They spend a few minutes to talk with me and be social. They are very open, caring, patient, outgoing, understanding, and kind people. If I need help with anything they will always help me. They are so helpful. I don't know what I'd do without their services.

Gail P. February 13, 2020

Florence Or,
The office staff found the right person for us. They check in regularly. What we need is someone who could do the cleaning and we have that. I like the fact that they have provided the kind of assistance that we needed. The caregiver we have is excellent.

Barbara N. February 12, 2020

Eugene, Or Client
They are courteous, respectful, and serve good food, and do everything we ask. They did all of their duties and everything was done in a timely manner. They were very helpful.
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